BUSINESS ETIQUETTE

• 1. Module 1: Professional Business Introductions:
  • Proper business introductions and making a great first impression.
  • The proper handshake.
  • Social and business introductions.
  • Business cards and introductions.
  • Etiquette status cards skill practice activity.
• 2.Module 2: Business Meetings Etiquette:
  • Are meetings a waste of time?
  • General business etiquette guidelines.
  • Arriving early and arriving late.
  • Seating etiquette considerations.
• 3. Module 3: Telephone Etiquette:
  • First impressions – Activity.
  • Preparing before you call.
  • Telephone etiquette and protocol considerations within a business setting.
  • Basic telephone etiquette.
• 4. Module 4: Business Attire:
  • The importance of proper business attire.
  • Proper business attire for women.
  • Proper business attire for men.
  • What exactly is “Business Casual”?
• 5.Module 5: Business Correspondence Etiquette:
  • Written communication etiquette guidelines.
  • E-mail etiquette.
  • Before you hit “Send”.
• 6.Module 6: Business Dining Etiquette:
  • Business meals pre-planning arrangements.
  • The seating dilemma.
  • The ordering dilemma.
  • Table set-up scramble – activity.
  • Handling formal dining mishaps.

Duration: TBA

 Venue: TBA

• Handle initial contact and business introductions professionally and confidently.
• Create and maintain an impression of credibility, power and efficiency during business meetings.
• Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone.
• Gain practical tips on handling the most important issues related to professional workplace attire.
• Follow key guidelines of proper written communication etiquette.
• Display proper attention to etiquette, protocol and manners of formal business dining.