Vendor Management Workshop

This Vendor Management course is designed to cover the following modules: Day 1 1.Introduction

• Who is a Vendor? What is Vendor Management
• Vendor Management Competencies
•  Vendor Management Terms and Concepts

2. Looking at Things from the Vendor Perspective

•  The engagement management process
•  Stakeholder analysis
•  Due diligence
•  Defining high-level requirements

3. Starting on the Right Path

•  Defining the engagement approach
•  Defining warranties and remedies
•  Defining requirements
•  Kick-off meetings and work sessions

4. Managing Quality

• Defining quality management
•  Quality control through the gating process
•  Developing acceptance criteria
•  Quality control: testing, reviews, and audits

5.Managing Relationship

•  Relationship development process
•  Contract negotiation strategies
•  Client/vendor relationships
•  Vendor performance evaluation
•  Managing conflict

Practical ways in dealing with Vendor including some suggestion on Negotiations tactics when dealing with Vendor 6. Managing Change

• Scope and resources changes
•  Requirements changes
•  Estimating change reserves
•  Dealing with change control

7.Monitoring Performance

• Performance-based monitoring
•  Monitoring methods
•  Use of performance standards
•  What to measure
•  Ways to measure
•  How to monitor performance—tools and best practices
•  Managing contract performance
•  Actions and remedies
•  Apply and reassess incentives

 Duration: 1 Day

 Venue: TBA

On successful completion of this training course, participants will be able to identify:

•  Practical issues in vendor and quality management and apply cause and effect analysis to identify possible resolutions
•  Best practices in vendor management
•  Best practices in quality control and vendor performance evaluation to avoid problems, ensure minimal rework and enable realistic estimates
•  Key concepts and techniques for managing relationships
•  Decide on the appropriate contract framework for different supplier relationships
•  Develop contracts that encourage performance improvement from suppliers
•  Apply a range of issue resolution techniques to solve problems quickly and efficiently
•  Ensure the business is protected from risks by aligning contractual clauses with subcontractors
•  Establish a governance model for effective management of performance to contract