EFFECTIVE COMMUNICATION SKILLS

• 1. Module 1 : How well do you communicate?
  • How well do you communicate dominoes exercise.
  • What makes a great communicator?
  • Introduction to the four basic principles of communication.
• 2.Module 2: Use Engaging Language.
  • Focus on Behavior, not personality.
  • Be specific.
  • Using “I” Messages and owning your language.
• 3.Module 3: Use the power of questions
  • Controlling a conversation.
  • Importance of questions.- Activity
  • Different types of questions
  • The questioning funnel.
• 4. Module 4: Use active listening
• • Evaluate your listening skills – self assessment.
  • Listening & Empathy.
  • Active listening tools. -Encouragement – Echoing – Probing – Paraphrasing – Reflective paraphrasing – Relating
  • How to listen better?
• 5. Module 5: Rapport & Understanding non-verbal communication
• • Importance of rapport.
  • Matching non-verbal communication
  • Discover some truths and myths about body language.
  • Demonstrate body language that engages others.

Duration: TBA

 Venue: TBA

• Explain 4 essential communication principles.
• Communicate more clearly, confidently and effectively.
• Listen and ask insightful questions & utilize the power of questions.
• Use techniques to build better rapport with others.
• Combine voice tone and non-verbal communication with appropriate language that engages others.