CONFLICT MANAGEMENT

• 1.Module 1 : Conflict Resolution Primer:
  • Is conflict good or bad?
  • Potential benefits of conflict.
  • Cost of conflict.
  • Defining workplace a conflict.
• 2.Module 2: Conflict Anatomy:
  • The Four possible conflict outcomes.
  • Conflict resolution styles.
  • Find out your preferred conflict resolution style – self-assessment.
  • Conflict analysis worksheet.
• 3.Module 3: The Language of conflict resolution:
  • The importance of using the right language when resolving conflict.
  • The six conflict resolution language fundamentals.
• 4.Module 4: The Conflict resolution process:
  • The conflict resolution process.
  • The conflict resolution process skill practice activity
  • Games and Conflict resolution.
  • Counter tactics and dealing with games
• 5. Module 5 : Mediating conflict:
  • What is mediation?
  • Characteristics of a mediator
  • Key mediation tips.
  • The Four steps of mediation.

Duration: 3 days

 Venue: TBA

• Learn, Practice and follow a process of resolving conflict. Become more confident in handling interpersonal and common workplace conflict.
• Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict.
• Follow a step-by-step process of successfully mediating conflict between two parties.