INTERPERSONAL RELATIONSHIPS

• • To educate participants on tips and strategies those are followed by people with a high-level of interpersonal intelligence, for participants to start using in order to create powerful results in business relationships.
    • Starting and sustaining conversations that are engaging
    • Handling conversations with the opposite sex
    • Acknowledging differences
    • Giving and receiving compliments
    • Coming across as a positive person
    • Avoiding bad conversational habits

• • To enable participants to effectively communicate in business situations they encounter on a regular basis.
    • Dealing with difficult people
    • Dealing with negativity at the workplace
    • Sharing knowledge at the workplace

• • Understanding key interpersonal elements of the communication process
  • How to ensure individual staff have clarity, commitment to and agree with business objectives
  • Communicating in a way that inspires staff and gets buy-in
  • Ensuring staff see how ‘what they do’ matters to the business

• • Connecting with colleagues: showing you have listened
  • Communicating responses: stating your positions
  • Using constructive ways to deliver feedback for:
    •  Reinforcement
    •  Redirection
  • Receiving and handling feedback

• • To enable participants show courtesy to everybody they work with, thereby improving their business relationships and be perceived as being good people to work with.
    • Being thoughtful to colleagues regardless of position
    • Sticking to convictions as diplomatically as possible
    • Apologizing
    • Showing appreciation
    • Extending courtesy to guests, consultants, and new employees

• • To equip participants with strategies to conduct themselves in a healthy and positive manner during meetings with their colleagues and their customers.
    • Agreeing & Disagreeing in Meetings
    • Presenting an idea
    • Responding to questions
    • Goading participants to act on the Action Items agreed upon in meetings

• • To enable participants create a lasting positive impression when they meet people for the first time in business situations.
    • Shaking hands/smile/eyes
    • Self-introductions
    • Handling introductions
    • Exchanging business card

Duration:2 Days

 Venue: TBA